FAQs

Custom Decks

  • How long have you been in business?

    Our company has been serving clients for over 30 years, bringing more than a quarter century of experience to every project we undertake.
  • How can I get a quote?

    The process begins with contacting us to schedule a complimentary consultation. During this meeting, we'll discuss your project goals and assess the scope of work required. We'll then develop a design that includes detailed custom renderings. Upon your approval of the design, we'll document your material selections and provide a precise quote before any construction begins. You maintain approval authority throughout each phase, and our pricing includes complete transparency with no hidden costs. Once we provide your final quote, that price represents our firm commitment.
  • Who do I call if I have an issue with my project?

    Clients appreciate our use of Buildertrend, a 24/7 online project management system. This platform provides real-time updates on your project's progress. A particularly valuable feature displays the name and contact information of the person overseeing your project's current phase in the top right corner at all times. This system ensures you have direct access to the appropriate team member for any questions or concerns, maintaining clear and consistent communication throughout your project.
  • Can I see pictures of your work?

    Yes, we maintain a comprehensive gallery of our completed projects. You can view portfolios organized by project type on our main gallery page.
  • What services do you offer besides building decks?

    We provide comprehensive deck and outdoor living solutions. In addition to deck construction, our services include patio covers, motorized pergolas, pergolas, fire pits and outdoor heating systems, outdoor kitchens, and additional outdoor living amenities.
  • Will you have the best price on my project?

    While it's always possible to find contractors who will offer lower bids, our focus is on delivering genuine value rather than competing solely on price. We provide transparent quotes with no hidden fees. When you consider the quality of our work and the longevity of our construction, we offer solid value for your investment. However, we don't position ourselves as the lowest-cost option, as that approach often leads to unsatisfactory outcomes. Additional information is available on our pricing guide page.
  • Can I finance my deck or outdoor living project?

    Yes, we offer financing options, and many of our clients utilize these programs. Details about available financing can be found on our financing page.
  • How long have you been in business?

    We've been serving clients for over 30 years, bringing more than three decades of expertise to each project we complete.
  • How can I get a quote?

    Getting started is simple. Contact us to schedule a free consultation where we'll discuss your vision and evaluate your project needs. We'll create a custom design with detailed renderings for your review. After you approve the design, we'll document your material choices and provide an accurate quote before any work begins. You'll have approval authority at every stage, and our pricing is fully transparent with no hidden fees. Once we deliver your final quote, that price is our binding commitment.
  • Who do I call if I have an issue with my project?

    We use Buildertrend, a 24/7 online project management platform that our clients value highly. This system gives you real-time updates on your project status. The name and contact details of the person managing your project's current phase are always displayed in the top right corner. This ensures you can reach the right team member directly with any questions or concerns, keeping communication clear and consistent throughout the entire process.
  • Can I see pictures of your work?

    Absolutely. We have an extensive gallery featuring our completed projects. You'll find portfolios organized by project type on our main gallery page.
  • What services do you offer besides building decks?

    We offer full-service deck and outdoor living solutions. Beyond deck construction, we specialize in patio covers, motorized pergolas, pergolas, fire pits and outdoor heating systems, outdoor kitchens, and other outdoor living features.
  • Will you have the best price on my project?

    You can certainly find contractors who charge less, but our priority is delivering real value rather than simply being the cheapest option. We provide clear, itemized quotes with no surprise charges. When you factor in the quality of our craftsmanship and the durability of our construction, we deliver strong value for your investment. That said, we're not the lowest-cost provider—that approach rarely produces satisfactory results. You'll find more details on our pricing guide page.
  • How do I choose between a composite deck and a wood deck?

    As experienced composite deck builders, we guide homeowners through the advantages of each material. Composite decking requires minimal maintenance and provides excellent durability with resistance to fading, staining, and moisture damage. Wood decks offer a classic, natural look but generally need more ongoing maintenance. We'll help you decide which option works best for your budget, lifestyle, and design preferences.
  • Do you provide custom deck design services?

    Yes, we do. Our skilled deck designers collaborate with you to develop a deck that fits your home and outdoor living requirements. We create detailed renderings and customized layouts so you can see your project before construction starts. Each design is built around your space, style preferences, and budget.
  • What makes your company different from other decking contractors?

    We provide a full design-build approach that covers consultation, custom design, material selection, project management, and construction. Our emphasis is on quality workmanship, transparent communication, and creating outdoor spaces that deliver long-term value for homeowners.
  • Why should I hire a custom deck builder instead of using a standard deck plan?

    A professional custom deck builder creates a deck designed exclusively for your property, lifestyle, and future plans. Custom designs optimize available space, enhance functionality, and produce a distinctive outdoor living area that boosts your home's aesthetics and value. Our team guarantees every project is designed and constructed to fit your exact requirements.